FAQ
Where are you located?
515 Hwy 501 Suite D Myrtle Beach, SC 29577 (In the Sports Corner Plaza)
Do you ship outside of Myrtle Beach, South Carolina?
Yes - we process and ship orders globally!
How long will it take for my order to arrive?
Most orders are prepared for shipping within two (2) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. Domestic U.S. Customers typically receive their purchases within 1-3 business days after dispatch. International customers usually receive their purchases within 7-10 business days after dispatch.
Why was my order canceled?
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
What happens if my package is returned to The Private Shop?
If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.
What is your return policy?
We do not accept returns or exchanges, ALL SALES ARE FINAL!
Are all the items you sell authentic?
The Private Shop sells only 100% authentic product. We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.
When will you get more of an item that is sold out?
Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.
How do we know the difference between a brand new or a used shoe?
There is a lightly worn collection for only used shoes. The picture on the website for worn items are the actual shoe. Worn items are priced according to their condition. If you would like to request more pictures of the actual worn pair for sale, you may send a request to privateshopcontact@gmail.com. Include the name, size, and price of the item.
Do you accept trades or size swaps?
Trades and Size Swaps are welcomed based on OUR market.
Do we buy here at The Private Shop?
We are always looking to buy shoes/vintage/streetwear for a reasonable negotiated price.
